Customer Success Associate (On-site / San Pedro Sula, HN)

San Pedro Sula, Cortes, Honduras

Full Time

Mid Level

Job Title: Customer Success Representative
Type of Employment: On-Site, Full-Time
Company: Puzzle
Location: San Pedro Sula, Barrio Los Andes

About Puzzle:
At Puzzle, we are dedicated to delivering innovative technology solutions to businesses across
various industries. Our team of passionate professionals is committed to helping our clients achieve
their business goals by leveraging the power of technology.

Job Summary

As a Customer Success Representative, you will be responsible for consulting with and delivering support via email, chat, and telephone to the many businesses worldwide that rely on our client's mission-critical applications to run their operations, payment processing, and marketing communications.

You’ll play a key role in transforming the way our business customers operate and interact with their clients – while, at the same time, helping the client build scalable internal processes to support our growth.

Ready for a new challenge? These are the primary responsibilities:

Handle inbound and outbound calls, emails, and chats from customers to help solve their problems, frequently by leveraging our cross-functional teams
Support and train users on our broad and complex product
Meet or exceed our Service Level Agreement (SLA) for response and resolution times
Maintain high customer satisfaction scores as measured by post-interaction surveys
Be the eyes and ears of the company by relaying feedback to the larger team so we can better address customer needs

Requirements:

Bachelor’s degree or equivalent customer service experience
Two or more years of experience in customer support, tech support, or account management at a software company is preferred but not required
Self-motivator with impeccable written and vocal communication skills, over the phone and in-person
Highly organized and able to multitask and prioritize in a fast-paced environment
Outgoing and comfortable talking to anyone
Powers of persuasion - to help our users succeed, you’ll need them to follow your lead!
Great English communication skills

Check out the exciting perks that come with becoming a #Puzzler!

Competitive salary: You’ll receive a generous USD salary that reflects your skills and experience, so you can focus on doing your best work.
Time off to recharge: We believe in work-life balance, which is why we offer paid time off (PTO) so you can take the breaks you need to come back refreshed and ready to tackle any challenge.
Your health matters to us: We know that taking care of your health is important, which is why we provide a health insurance subsidy to make it easier for you to get the care you need.

So what are you waiting for? Put your puzzle-solving skills to the test and join our team today!

Interested in knowing more about our company? Follow us on social media!

LinkedIn: Puzzle
Instagram: @puzzle.tech_

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How do you handle repetitive or routine customer inquiries without losing patience or enthusiasm?*

How do you handle high-stress situations or difficult customers while maintaining a professional demeanor?*

This opportunity will be fully on-site. The location is very centrical, as it's near Barrio Los Andes, right in front of "The Nike Factory". Would that work for you?*

This role could be anytime between Monday-Saturday with schedules that could be anytime from 5:00 am - 7:00 pm. Would that work for you?*

Compensation:
During the two-month training period: $700.00
After training: Base salary of $800.00, with the potential to earn up to $150.00 in production bonuses*

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